Effective: June 3, 2022
In extension to our general privacy policy, you will find additions referring to our Falcon software below.
We process your personal data in order to provide you with our Falcon software solution and to optimize it for your use.
Within the scope of the contractual provision of the software, your personal data is used for the following topics.
1. Registration and Login
Our website offers a registration option for our web-based project management software Falcon. To access this service, you are required to register for a Falcon account by providing an email address and password and providing us with any additional information we request. You will do this by providing us with accurate, complete and up-to-date registration information about yourself. It is your responsibility to ensure that your password is confidential and secure. By registering, you agree that you are fully responsible for all activities that occur under your username and password. We can assume that all communications we receive through your account were made by you.
The personal data entered during registration will be transmitted to us. The data is stored by us for internal use only. During registration, the IP address of the user and the date and time of registration are stored. This is to prevent misuse of the services. The data will not be passed on to third parties. An exception is made if there is a legal obligation to pass on the data or if there are other reasons that justify passing it on.
The registration of the data is required for the provision of content or services. Registered persons have the possibility to have the stored data deleted or changed at any time. The concerned person will receive information about the personal data stored by him/her at any time.
If you use our invitation service to invite third parties to the services, we will ask you for their contact information and automatically send them an invitation. Nordantech stores the information you provide to send the invitation, to register third parties if your invitation is accepted, and to track the success of our invitation service.
When using the Services, you are able to upload or enter various types of content, including, for example, tasks, project names, team names and conversations (collectively, the "Content"). If you use the Services in conjunction with a user account created by a Nordantech customer (e.g., employer, organization or individual), we will collect and process the content you submit on behalf of the customer. Our customers largely determine their own policies regarding storage, access, modification, deletion, sharing and retention of content that may apply to your use of the Services. For example, a customer can provide or withdraw access to services, manage permissions, transfer or assign teams, or share projects. Please check with the individual Nordantech customer for the policies and settings that have been set up regarding the content you provide when using the Services.
The legal base for data processing under this section is Art. 6 (1) (f) GDPR. If the purpose of the registration is to conclude a contract with you personally, i.e. not with the company for which you are working, the additional legal base for processing is Art. 6 (1) (b) GDPR.
2. MaxMind for user localization
Falcon uses an API developed by MaxMind Inc. (14 Spring Street, 3rd Floor Waltham, MA 02451, USA) operated platform https://www.maxmind.com/.
For fraud prevention, Falcon uses MaxMind to determine your approximate location once per visit based on the IP address provided. This localization is not suitable to identify you as a user and only shows us the city or county of your location. This information is stored and used for fraud prevention during future visits.
For more information on how MaxMind processes personal data, please refer to the service's privacy policy: https://www.maxmind.com/en/privacy-policy
The following data is processed: IP address of the user (without personal reference)
3. Pusher as websocket server
We use the service Pusher of Pusher Ltd. (160 Old Street, London, EC1V 9BW, England) to use it as a websocket server and thus "mediator" between frontend and backend.
For more information on how Pusher processes personal data, please refer to the service's privacy policy: https://pusher.com/legal/privacy-policy
The following data is processed: System data (IDs and hashes)
Technical measures: Pseudonymization of the transmitted data
4. Papertrail for analysis of log data
We use log data to ensure the availability and integrity of Falcon and use the processed data to technically optimize the software.
For these purposes we use the Papertrail service of SolarWinds Worldwide LLC (7171 Southwest Parkway, Austin, Texas 78735, USA).
Through Papertrail, we process and analyze aggregated log data, i.e. performance, utilization and comparable technical values, which provide information about the stability and any abnormalities of our software. In the event of errors and anomalies, individual user queries are recorded in order to identify and eliminate sources of problems.
For more information on how Papertrail processes personal data, please refer to the service's privacy policy: https://www.solarwinds.com/de/legal/privacy
The following data is processed: User data (user data with attributes, including email address), project data (business data, including content and metadata), log data (IP address, device information)
Technical measures: Anonymization of the stored data
5. Sentry for logging errors
We want to provide the best possible service. But we cannot exclude mistakes. In order to determine whether errors occur in the provision of our service, we use the Sentry service of Functional Software Inc. (132 Hawthorne Street, San Francisco, CA 94107, USA).
Sentry allows us to identify and correct errors in a targeted manner.
For more information about how Sentry processes personal information, please refer to the service's privacy policy: https://sentry.io/privacy
The following data is processed: User data (user data with attributes, including email address), log data (IP address, device information), error information
6. Slack for receiving system notifications
To receive system notifications about changes in Falcon, we use the Slack Tool from the provider Slack Technologies Inc. (500 Howard Street, San Francisco, CA 94105, USA).
For more information about Slack's processing of personal data, please see the service's privacy policy: https://slack.com/intl/de-de/trust/compliance/gdpr
The following data is processed: User data (name, email address, company)
7. Twilio Segment and Custify for data analysis for support services
We use the tool Custify from Custify SRL (Bucharest, Zagazului Street, No. 4E, Entrance A, First Floor, ap. 1A, District 1, Romania). Custify offers us the possibility to evaluate the use of Falcon, to provide individual assistance for optimized use and to provide more targeted support for our users.
The information required for this is transferred on the server side from Falcon to the tool Segment from Twilio Germany GmbH (Rosenheimer Str. 143C, 81671 Munich, Germany), which in turn passes it on to Custify. Segment enables aggregation and filtering of the data provided from Falcon.
For more information on the processing of personal data by Custify, please refer to the privacy policies of the services: https://www.custify.com/privacy and https://www.twilio.com/legal/privacy
The following data is processed: User data (name, email address, company)
8. Intercom as Support-Chat
For the purpose of customer management and, above all, to ensure the fastest possible support for the best possible user experience, we use the Intercom service from Intercom Inc. (55 2nd Street, 4th Floor, San Francisco, CA 94105, USA) for sending email and live chats.
Intercom will use the users data only for the technical processing of the inquiries and will not pass them on to third parties. For the use of Intercom a pseudonymous usage is possible. In the course of processing service requests it may be necessary to collect additional data provided by you. The use of Intercom is optional and serves to improve and accelerate our customer and user service.
If users do not agree to the collection of data via and storage of data in Intercom's external system, we offer them alternative ways to submit service requests via email, phone or mail.
For more information about Intercom's processing of personal data, please refer to the service's privacy policy: https://www.intercom.com/legal/privacy
The following data is processed: User data (name, email address, company)
9. Userfeed for improvement suggestions by users
We use the tool Userfeed from Ad Reform LLC (1264 Van Allen Mews, Atlanta, GA 30318, USA), which allows you to submit your own suggestions for improvement and evaluate improvement suggestions from third parties.
The tool is integrated with the Intercom Messenger, which is provided by Intercom Inc. (55 2nd Street, 4th Floor, San Francisco, CA 94105, USA) ("Intercom").
For more information about Userfeed's processing of personal data, please refer to the Service's Privacy Policy: http://help.userfeed.io/en/articles/2013903-privacy-policy
The following data is processed: User data (name, email address, company)
We make sure that we take the best technical and organizational options, so that with Falcon your personal data is processed in a way that complies with the regulations of the data protection laws and that these data are protected.
We provide more detailed information in our security section:
https://www.nordantech.com/en/security
Here you can find an overview of the subcontractors we use for Falcon:
https://www.nordantech.com/en/subcontractor
This translation is for information purposes only. In the event of any discrepancies between this version and the German version, the German version shall prevail.