Last updated: June 1, 2025
Below you will find a current overview of the existing subcontracting relationships with regard to the Falcon software:
All subcontractors have been carefully selected by Nordantech to optimise security, functionality, usability, and performance in specific areas for our customers and users. We evaluate each subcontractor use case in particular from a data protection and security perspective and deliberately use premium providers and global market leaders. Wherever possible, we select subcontractors from the European Economic Area (EEA) and, in the case of third-country transfers, establish the legal transfer mechanisms.
Infrastructure
Amazon Web Services (AWS)
Usage: Hosting of the software
Company: Amazon Web Services (EMEA SARL ; 5 rue Plaetis, L-2338, Luxemburg)
Server: Germany (Frankfurt)
Data categories: User data (user data with attributes, including email address), project data (business data, including content and metadata), log data (IP address, device information)
Technical measures: AES-256 encryption of stored data
MaxMind
Usage: User localization service
Company: MaxMind Inc. (14 Spring Street, 3rd Floor Waltham, MA 02451, USA)
Email: privacy@maxmind.com
Server: EU / US
Data categories: IP address (without personal reference)
EU/US Data Privacy Framework: Active Member
Pusher
Usage: Websocket service (transmission of data between frontend and backend)
Company: Pusher Ltd. (160 Old Street, London, EC1V 9BW, United Kingdom)
Email: dataprotection@pusher.com
Server: EU
Data categories: System data (IDs and hashes)
Technical measures: Pseudonymization of the transmitted data
Logging
SolarWinds Papertrail
Usage: Service for analysis and aggregation of log files
Company: SolarWinds Worldwide LLC (7171 Southwest Parkway, Austin, Texas 78735, USA)
Email: privacy@solarwinds.com
Server: EU / US
Data categories: User data (user data with attributes, including email address), project data (business data, including content and metadata), log data (IP address, device information)
Technical measures: Anonymization of the stored data
Sentry
Usage: Service for error analysis
Company: Functional Software Inc. (132 Hawthorne Street, San Francisco, CA 94107, USA)
Email: compliance@sentry.io
Server: EU / US
Data categories: System data (IDs and hashes), log data (IP address, device information), error information
EU/US Data Privacy Framework: Active Member
Slack
Usage: Internal notifications
Company: Slack Technologies Inc. (500 Howard Street, San Francisco, CA 94105, USA)
Email: privacy@slack.com
Server: EU / US
Data categories: User data (name, email address, company)
EU/US Data Privacy Framework: Active Member
Twilio Segment
Usage: Data distribution
Company: Twilio Germany GmbH (Rosenheimer Str. 143C, 81671 Munich, Germany)
Email: privacy@twilio.com
Server: EU / US
Data categories: User data (name, email address, company)
EU/US Data Privacy Framework: Active Member
Custify
Usage: Data analysis for support service
Company: Custify SRL (Bucharest, Zagazului Street, No. 4E, Entrance A, First Floor, ap. 1A, District 1, Romania)
Email: contact@custify.com
Server: EU
Data categories: User data (name, email address, company)
Services
Microsoft 365
Usage: Service for file preview of Office files
Company: Microsoft Deutschland GmbH (Walter-Gropius-Straße 5, 80807 München, Germany)
Server: EU / US
Data categories: Office files
Technical measures: Possibility to deactivate the service
EU/US Data Privacy Framework: Active Member
Intercom
Usage: Support-Chat
Company: Intercom Inc. (55 2nd Street, 4th Floor, San Francisco, CA 94105, USA)
Email: compliance@intercom.com
Server: EU / US
Data categories: User data (name, email address, company)
EU/US Data Privacy Framework: Active Member
Canny
Usage: Improvement suggestions from users
Company: Canny Inc. (831 N Tatnall St, Wilmington, DE 19801, USA)
Email: support@canny.io
Server: US
Data categories: User data (name, email address, company)
This translation is for information purposes only. In the event of any discrepancies between this version and the German version, the German version shall prevail.