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Support without detours

Are you already using Falcon and got some questions? Our Customer Success Team is only one click away and is available directly and personally in Falcon!

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We are always there for you

With tailored premium support from day one.

Setup

A good start is essential. Our Customer Success Team will help you with everything involved in setting up your project in Falcon.

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Onboarding

Falcon is intuitive and deliberately kept simple. If required, we are nevertheless happy to offer a suitable training course.

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Live-Support

To ensure that everything runs smoothly at all times, we offer all users individual support - directly in Falcon!

Talk to one of our experts and find out which offer suits you best.

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Frequently asked questions

  • What do I need to start?

    A laptop or PC and an Internet connection are sufficient. Falcon is web-based and can be used with any standard browser. You do not need to bother with server, technical setup or installations. We offer a lot of hints, e.g. how to map your transformation well in Falcon. Our experts have accompanied numerous transformations and will be happy to help you.

  • How long will it take me to get Falcon up and running?

    Falcon is ready for you from the first log-in. If you start using Falcon from begin on, it will help you organizing and structuring your transformation straight away. If the transformation is already running, we will gladly help you with the migration of your project date - no matter if you use Excel or another system.

  • How many users does Falcon need to fly?

    This cannot be generalized and depends entirely on the objective of the mission. But: Using Falcon alone is fun - but not necessarily sensible. Therefore, most transformations in Falcon are initiated with only a handful of people at the beginning and then quickly grow. On average, Falcon starts to unfold its full potential from about 5-10 users and has no upper limit. We would be happy to help you determine whether Falcon fits your transformation.

  • Is Falcon difficult?

    Falcon is extremely intuitive and can be used easily by software beginners without any problems. But we are always there to help. With numerous training offers - from free online self-training to super-user-training at your site - we offer you exactly what you need.

  • What do I do if I have questions?

    Support is very important to us. Falcon offers you various possibilities to get quick answers to your questions. Use our support center or the live chat and talk to an expert within minutes.

And lots of resources!

In our resources section you will find a variety of useful documents about Falcon and transformation management - all of them high quality and free of charge. Here you will find a small selection.

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